Legal
Delivery & Return
Effective date:
December 2025
Fast, Reliable Shipping & Hassle-Free Returns
At AeroSound®, we want your experience to be smooth from checkout to delivery — and equally simple if you ever need to return your product. The following information explains how we ship your orders, how long delivery typically takes, and how you can return an item if something isn’t quite right.
Our goal is to make every step transparent, predictable, and stress-free.
Direct contact details for privacy questions, data requests, and support.
1. Order Processing
Once your order is placed, our fulfillment team begins preparing it immediately.
Typical processing times:
1–2 business days for standard orders
Same-day processing is possible during non-peak periods
Orders placed on weekends or holidays begin processing the next business day
You will receive an email confirmation as soon as your order is being prepared.
2. Shipping Times
Delivery times vary depending on your location.
Estimated shipping windows:
Domestic (Germany & EU)
Standard Shipping: 2–5 business days
Express Shipping: 1–2 business days
United States
Standard Shipping: 5–8 business days
Priority Shipping: 3–5 business days
International (Rest of World)
Standard: 7–14 business days
Express: 3–6 business days
All delivery windows are estimates and may vary due to carrier delays, customs, or unforeseen circumstances.
3. Shipping Costs
Shipping costs are displayed at checkout and depend on:
Destination
Shipping speed
Promotions or free-shipping offers
Order value
We occasionally offer free shipping promotions on qualifying orders.
4. Tracking Your Order
Once your order ships, you will receive a tracking link via email.
Tracking updates may take up to 24 hours to appear depending on the carrier.
5. Delivery Issues
Please contact us if:
Your order hasn’t arrived within the estimated time
Tracking shows “delivered” but your package is missing
Your package was damaged in transit
We will work with our carriers to resolve the issue as quickly as possible.
6. Return Policy Overview
We want you to love your AeroSound product. If you’re not fully satisfied, you may return your purchase.
Return Window:
30 days from the delivery date.
Condition Requirements:
Items must be:
unused or gently tested
in original condition
with all accessories included
in original packaging (or equivalent protective packaging)
Returns that do not meet these conditions may be denied or partially refunded.
7. Return Eligibility
Eligible returns include:
Product dissatisfaction
Wrong item received
Unopened accessories
Duplicate or accidental orders
Items ordered in error
We accept returns for headphones, accessories, and charging components.
8. How to Initiate a Return
To begin the return process:
Email our support team at support@aerosound.com
Include your order number, email address, and reason for return
Our team will respond with a return authorization and shipping instructions
Send the item back using the provided return label (if applicable)
We recommend using tracked shipping for all returns to ensure safe arrival.
9. Refund Processing
Once the returned item is received and inspected:
Refunds are issued to the original payment method
Processing time: 3–7 business days
Shipping fees are typically non-refundable unless caused by our error
You will receive an email confirmation when the refund is completed
10. Exchanges
If you wish to exchange your item (for color or variant):
Contact support
Send the original item back
A new replacement will be shipped upon receipt and inspection
If the new item is in stock, we can often pre-reserve it for you.
11. Damaged, Defective, or Incorrect Items
If your item arrives:
damaged
defective
missing components
or not what you ordered
Please contact us within 7 days of delivery with:
a photo of the issue
your order number
a short description
We will replace the product or issue a refund at no cost to you.
12. Non-Returnable Items
We cannot accept returns for:
Gift cards
Final-sale or clearance items
Products without original accessories
Items damaged due to misuse, neglect, or modification
If you’re unsure, our support team can verify eligibility before you ship anything back.
13. Contact Information
For returns, exchanges, shipping questions, or status updates, reach us anytime at:
AeroSound®, Berlin, Germany (Fictional Address)
We respond to most inquiries within 24–48 hours.